Frequently Asked Questions

Waterpark

Season Passes

No. Each season pass is specific to one person and cannot be used by anyone other than the pass holder

Yes. When you purchase the pass, you will receive a ticket that can be given as a gift and may be redeemed by anyone.

Yes. Season pass holder receive many benefits and perks including early entry to the park and discounts on food and cabana rentals!

We will replace your pass for you the first time for free. After that, you may replace your lost pass once for a $10 fee. If the pass is misplaced again, the full price of the pass may be re-charged.

Entry will be first-come, first served with admittance limited to 50% of full capacity. Chairs, food ordering queue lines, and slide towers will be configured to accepted social/physical distancing limits.

Age 3 & Under passes are discounted and must be purchased in person in order to verify age. Passes can be purchased starting in April when Season Pass Central opens. A  parent/guardian must have a season pass to purchase a 3 & Under Pass. 3 & Under Passes qualify for early entrance but do not include a souvenir bottle or any of the regular season pass discounts.

Military passes are discounted and must be purchased in person in order to verify valid military ID. Passes can be purchased starting in April when Season Pass Central opens. A maximum of 6 season passes can be purchased per valid military ID. Passes, up to the 6 maximum, can be purchased for guests/friends. Passes can be upgraded to Platinum for an additional $175.

Visiting the Waterpark

No. We do not allow any outside food in the waterpark. There is a picnic area out front of the park that may be used. Baby food is permitted in small amounts and in plastic containers only.

Early closure of rides, pools, or the entire park may be necessary due to inclement temperatures and/or threat of lightning. 

Wild Island does not offer cash refunds if the waterpark closes early due to weather. However please hold on to your paper receipts and ticket stubs as Wild Island will possibly offer weather vouchers good for another ½ day or full day visit to the park.

Yes. Sealed water bottles and empty reusable bottles are permitted in the park. Reusable bottles will be filled with water and ice for free.

Life jackets are complimentary and are located all around the park. Infant lifejackets are available on a limited basis. We do not allow any flotation devices other than a Coast Guard approved life jacket in the park. Inner tubes are available for rent for personal use, but any slide that requires a tube will provide a limited number of complimentary tubes.

No outside furniture is permitted in the park with the exception of an umbrella that can be safely attached to a chair or table.

Yes. Lockers are available for full day rental and range in price depending on the size.

No. We do not provide towels, but there are some available in the gift shop for purchase

To guarantee a shaded area for the day, you may rent one of our private cabanas.

We will only page a guest for a medical emergency. Please notify a park employee if you require assistance locating a guest.

Everyone who enters the park must pay an admission fee. We have no way of monitoring who uses the attractions. Guests who are pregnant or physically unable to participate may pay a discounted rate. For special circumstances please see a manager in the main office.

Coconut Bowl & Attractions

Arcade and Prize Store

We do not accept payment of any form for redemption prizes.

There is no charge for game cards. 

Tickets/credits won in the arcade do not expire. You must have your card with the tickets/credits on it to redeem them.

At this time, arcade credits can only be used on arcade games.

Bowling

You can book lanes online or call 775.359.2927 for assistance.

We almost always have open lanes but it is best to call ahead or book online.

Elite Force Laser Tag

A laser tag mission is 15 minutes including the briefing and the play.

Jungle Kart Electric Glow Kart Race

Our electric glow karts go approximately 20 mph.

The minimum height to drive is 54”. The minimum height to be a passenger is 30”. Two adults cannot ride in the same kart.

High Ballocity

We do not charge for parents or guardians and recommend being with your child in High Ballocity  if they are under 3 years old.

Birthdays

Unfortunately, you cannot substitute any items in the birthday package chosen, but you are able to add on other food items from our menu. 

We do not supply cakes, however, you are able to bring in your own birthday cake as an allowed outside food item.

We recommend coming in no earlier than a half hour before your reservation starts.

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